Driver Bulao Service Delivery Policy
At Driver Bulao, we provide on-demand drivers for hourly hire. This policy outlines the terms and conditions related to the delivery of our services, ensuring transparency and clarity for our customers.
1. Service Area
- Coverage: Our services are currently available in [List of Cities/Regions]. We are continuously expanding our service area, so please check our website for the most up-to-date information.
2. Service Booking
- How to Book: Customers can book a driver through our website, mobile app, or by calling our customer service hotline. Bookings should be made at least [X hours] in advance to ensure availability.
- Booking Confirmation: Once a booking is made, you will receive a confirmation email or SMS with the details of your driver, including name, contact information, and estimated arrival time.
3. Service Delivery
- Driver Arrival: Our drivers will arrive at the designated location provided at the time of booking. The estimated time of arrival will be communicated during the booking process.
- Delays: In case of any unforeseen delays (e.g., traffic, weather conditions), our support team will notify you promptly and provide updates.
- No-Show Policy: If the driver does not arrive within 30 minutes of the scheduled time and no prior notice has been given, you are entitled to cancel the booking for a full refund.
4. Customer Responsibilities
- Accurate Information: Please ensure that all details provided during booking are accurate to facilitate timely service delivery.
- Readiness: Be ready at the specified location at the scheduled time. Drivers are instructed to wait for a maximum of 15 minutes before considering the booking as a no-show, which may incur additional charges.
5. Service Quality
- Driver Conduct: All our drivers are vetted and trained to provide professional and courteous service. If you experience any issues with the service, please contact our customer support team.
- Feedback: Your feedback is valuable to us. After the completion of each service, you will have the opportunity to rate your experience and provide comments.
6. Contact Us
For any questions or concerns regarding our service delivery, please contact us:
- Email: support@driverbulao.com
- Phone: +1-234-567-890